Why was I limited?

If an upload wouldn’t analyze or an investigation was blocked, logcat.ai shows a short reason. Here’s what each one means and what to do about it.

“This log requires a capability”

Three log types need a capability on your account: telecom captures (QXDM/modem) need telecom, automotive logs (CAN/VHAL) need automotive, and Qualcomm kernel dumps need ramdump. Without it, the file uploads and is stored (and counts against your storage allowance), but analysis stops there.

To unblock: ask your enterprise administrator to enable the capability, or email sales@logcat.ai. See Plans & pricing.

Everything else (bugreports, logcat, dmesg, syslog, pcap, Perfetto traces, bundles) analyzes on every account with no capability needed.

“Storage limit reached”

You’ve used your storage allowance for this period. The message shows how much you’ve used, your total, and how much the file needs. Your allowance refills on the reset date in the message. If you need more before then, email sales@logcat.ai for a larger allowance or a credit pack.

Note that deleting a file removes it from your workspace but doesn’t return its bytes to your allowance for the current period.

“Investigation limit reached”

You’ve spent your monthly investigation-unit budget. The message shows how many units you’ve used, your total, how many the blocked investigation needs, and your reset date. Options: wait for the reset, or email sales@logcat.ai for a bigger budget or a bonus credit pack (which stacks on top of your allowance).

“File too large”

Uploads are capped at 250 MB per file, on every account. If your file is larger, split it or narrow the capture window. Kernel symbol files (vmlinux) are the exception: upload them through the References library, where the 250 MB cap doesn’t apply. See Supported file types.

Still stuck?

Your billing page shows your live capabilities, storage, unit balance, and reset date in one place, so start there. If a block doesn’t match what you expect, see Troubleshooting or email support@logcat.ai.